Delivery process
Understanding Our Delivery Process
A transparent guide to processing, shipping and support.
Our steps process
Your Treatment in Four Simple Steps
Clinical review begins
Once your appointment is complete, your treatment plan will be presented to the wider clinical team for review.
Begin Questionnaire
Prescription sent to pharmacy
If approved, your prescription will be written and sent to our partner pharmacy.
Pay for your medication
You will then receive a payment link to pay for your medication
Prepared & dispatched
Once payment is received and the pharmacy has received a hard copy of your prescription, your medication will be prepared for dispatch.
This process typically takes 4 – 5 working days, though may vary depending on clinical approval or payment delays.
Start Eligibility QuestionnaireDispensing hours
Monday – Friday, 9 am – 5 pm (excl. bank holidays)
Orders received after 12 pm on Friday will be processed the following Monday. No dispatches occur over the weekend or on public holidays.
Need help with your order?
If you have questions or need help with your order, our support team is available Monday to Friday: 9 am – 5 pm. Otherwise you may contact the live chat on the Dispensed website.
