Close-up of a Dispensed delivery box being placed on a front doorstep, sitting on a door mat and being picked up by a patient.
Delivery process

Understanding Our Delivery Process

A transparent guide to processing, shipping and support.
Our steps process

Your Treatment in Four Simple Steps

1

Clinical review begins

Once your appointment is complete, your treatment plan will be presented to the wider clinical team for review.
2

Prescription sent to pharmacy

If approved, your prescription will be written and sent to our partner pharmacy.
3

Pay for your medication

You will then receive a payment link to pay for your medication.
4

Prepared & dispatched

Once payment is received and the pharmacy has received a hard copy of your prescription, your medication will be prepared for dispatch.
 This process typically takes 4 – 5 working days, though may vary depending on clinical approval or payment delays.
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Delivery process

Dispensing hours

Monday to Friday, 9am – 5pm (excl. bank holidays)
Orders placed after 12pm on Fridays will be processed the following Monday.

Please note that no dispatches are made on weekends or public holidays.
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Need help with your order?

If you have questions or need help with your order, our support team is available Monday to Friday: 9 am – 5 pm. Otherwise you may contact the live chat on the Dispensed website.
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